Selasa, 06 Oktober 2015

Bargaining for Advantage: Negotiation Strategies for Reasonable People 2nd Edition

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Bargaining for Advantage: Negotiation Strategies for Reasonable People 2nd Edition Info

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As director of the renowned Wharton Executive Negotiation Workshop, Professor G. Richard Shell has taught thousands of business leaders, administrators, and other professionals how to survive and thrive in the sometimes rough-and-tumble world of negotiation. His systematic, step-by-step approach comes to life in this book, which is available in over ten foreign editions and combines lively storytelling, proven tactics, and reliable insights gleaned from the latest negotiation research.

This updated edition includes:

  • A brand-new "Negotiation I.Q." test designed by Shell and used by executives at the Wharton workshop that reveals each reader's unique strengths and weaknesses as a negotiator

  • A concise manual on how to avoid the perils and pitfalls of online negotiations involving e-mail and instant messaging

  • A detailed look at how gender and cultural differences can derail negotiations, and advice for putting talks back on track

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Three Feet from Gold: Turn Your Obstacles Into Opportunities

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Three Feet from Gold: Turn Your Obstacles Into Opportunities Info

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This remarkable business allegory tells a fascinating story in presenting the key principles of Napoleon Hill’s revolutionary bestseller Think and Grow Rich. While you follow a struggling young entrepreneur through a life-changing series of encounters with some of today’s foremost business leaders and inspirational figures, you’ll find encouragement and motivation to believe in yourself, discover your own Personal Success Equation™, and to never give up. You are just three feet from gold! A century ago Napoleon Hill began the research that ultimately resulted in his extraordinary bestseller Think and Grow Rich. Since its publication in 1937, with more than 100 million copies sold worldwide, the book has inspired generations of men and women to turn their dreams into reality with its wise and effective principles of self-motivation, leadership, service, and achievement culled from Hill’s interviews with visionaries of his day. Now, a hundred years later, in Three Feet from Gold, a young entrepreneur whose life is falling apart finds himself retracing Hill’s steps after a serendipitous encounter with a powerful businessman who sees the young man’s potential and sets him on a challenging journey of personal, spiritual, and financial growth. Sharon L. Lechter―co-author of the #1 New York Times best-seller Rich Dad Poor Dad―and Greg S. Reid― a successful author, and in-demand motivational speaker―have given us more than the story of one man’s dogged pursuit of success. They deliver an effective equation for accomplishing goals that calls for combining passion and talent, taking action with the right association, and above all else, having faith that you are on the right path..

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The Chief Diversity Officer: Strategy Structure, and Change Management

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The Chief Diversity Officer: Strategy Structure, and Change Management Description

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This volume addresses the role of chief diversity officers as coordinating and integrating diversity leaders in higher education and other sectors.

Having established in a companion volume the parameters for an effective diversity strategy, the authors address such questions as: What is a chief diversity officer? How might we create dynamic chief diversity officer infrastructures? What models of CDO structure exist in the academy? What misperceptions often confound the work of officers and the institutions they work within? What key competencies are necessary to lead as a CDO? How does the CDO role compare across higher education, non-profit, and corporate sectors? And how might the role serve as an important contributor to a collaborative vision for change and transformation in the academy?

This book begins by delineating the evolution of the chief diversity officer role in the academy. Drawing on extensive qualitative and quantitative research on CDOs conducted for the purposes of this volume, it describes how the scope and responsibilities are variously defined at the organizations where the position has been created, and offers insights into the complexities and challenges of the role.

On the basis of this data and the literature on organizational design and change management, the authors define the requisite skills, knowledge and background to be effective, review the alternative organizational and governance structures under which CDOs operate, and in so doing present the Chief Diversity Officer Development Framework as a basis for recruiting candidates, for structuring the position to succeed, and for providing prospective and incumbent CDOs with a realistic sense of the scope of the role.

This title is also available in a set with its companion volume, Strategic Diversity Leadership..

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Senin, 05 Oktober 2015

The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

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The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary Info

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WAKE UP AND SMELL THE SUCCESS!

You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at the same time.

The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there-the "partners"-and the special experience they create for each customer. Michelli reveals how you can follow the Starbucks way to

  • Reach out to entire communities
  • Listen to individual workers and consumers
  • Seize growth opportunities in every market
  • Custom-design a truly satisfying experience that benefits everyone
  • involved

Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this fascinating book takes you deep inside one of the most talked-about companies in the world today.

For anyone who wants to learn from the best-and be the best-The Starbucks Experience is a rich, heady brew of unforgettable user-friendly ideas.

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Personal History

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Personal History Info

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Winner of the 1998 Pulitzer Prize for Biography

An extraordinarily frank, honest, and generous book by one of America's most famous and admired women, Personal History is, as its title suggests, a book composed of both personal memoir and history.

It is the story of Graham's parents: the multimillionaire father who left private business and government service to buy and restore the down-and-out Washington Post, and the formidable, self-absorbed mother who was more interested in her political and charity work, and her passionate friendships with men like Thomas Mann and Adlai Stevenson, than in her children.

It is the story of how The Washington Post struggled to succeed -- a fascinating and instructive business history as told from the inside (the paper has been run by Graham herself, her father, her husband, and now her son).

It is the story of Phil Graham -- Kay's brilliant, charismatic husband (he clerked for two Supreme Court justices) -- whose plunge into manic-depression, betrayal, and eventual suicide is movingly and charitably recounted.

Best of all, it is the story of Kay Graham herself. She was brought up in a family of great wealth, yet she learned and understood nothing about money. She is half-Jewish, yet -- incredibly -- remained unaware of it for many years.She describes herself as having been naive and awkward, yet intelligent and energetic. She married a man she worshipped, and he fascinated and educated her, and then, in his illness, turned from her and abused her. This destruction of her confidence and happiness is a drama in itself, followed by the even more intense drama of her new life as the head of a great newspaper and a great company, a famous (and even feared) woman in her own right. Hers is a life that came into its own with a vengeance -- a success story on every level.

Graham's book is populated with a cast of fascinating characters, from fifty years of presidents (and their wives), to Steichen, Brancusi, Felix Frankfurter, Warren Buffett (her great advisor and protector), Robert McNamara, George Schultz (her regular tennis partner), and, of course, the great names from the Post: Woodward, Bernstein, and Graham's editorpartner, Ben Bradlee. She writes of them, and of the most dramatic moments of her stewardship of the Post (including the Pentagon Papers, Watergate, and the pressmen's strike), with acuity, humor, and good judgment. Her book is about learning by doing, about growing and growing up, about Washington, and about a woman liberated by both circumstance and her own great strengths.In lieu of an unrevealing Famous-People-I-Have-Known autobiography, the owner of the Washington Post has chosen to be remarkably candid about the insecurities prompted by remote parents and a difficult marriage to the charismatic, manic-depressive Phil Graham, who ran the newspaper her father acquired. Katharine's account of her years as subservient daughter and wife is so painful that by the time she finally asserts herself at the Post following Phil's suicide in 1963 (more than halfway through the book), readers will want to cheer. After that, Watergate is practically an anticlimax.Winner of the 1998 Pulitzer Prize for Biography

An extraordinarily frank, honest, and generous book by one of America's most famous and admired women, Personal History is, as its title suggests, a book composed of both personal memoir and history.

It is the story of Graham's parents: the multimillionaire father who left private business and government service to buy and restore the down-and-out Washington Post, and the formidable, self-absorbed mother who was more interested in her political and charity work, and her passionate friendships with men like Thomas Mann and Adlai Stevenson, than in her children.

It is the story of how The Washington Post struggled to succeed -- a fascinating and instructive business history as told from the inside (the paper has been run by Graham herself, her father, her husband, and now her son).

It is the story of Phil Graham -- Kay's brilliant, charismatic husband (he clerked for two Supreme Court justices) -- whose plunge into manic-depression, betrayal, and eventual suicide is movingly and charitably recounted.

Best of all, it is the story of Kay Graham herself. She was brought up in a family of great wealth, yet she learned and understood nothing about money. She is half-Jewish, yet -- incredibly -- remained unaware of it for many years.She describes herself as having been naive and awkward, yet intelligent and energetic. She married a man she worshipped, and he fascinated and educated her, and then, in his illness, turned from her and abused her. This destruction of her confidence and happiness is a drama in itself, followed by the even more intense drama of her new life as the head of a great newspaper and a great company, a famous (and even feared) woman in her own right. Hers is a life that came into its own with a vengeance -- a success story on every level.

Graham's book is populated with a cast of fascinating characters, from fifty years of presidents (and their wives), to Steichen, Brancusi, Felix Frankfurter, Warren Buffett (her great advisor and protector), Robert McNamara, George Schultz (her regular tennis partner), and, of course, the great names from the Post: Woodward, Bernstein, and Graham's editorpartner, Ben Bradlee. She writes of them, and of the most dramatic moments of her stewardship of the Post (including the Pentagon Papers, Watergate, and the pressmen's strike), with acuity, humor, and good judgment. Her book is about learning by doing, about growing and growing up, about Washington, and about a woman liberated by both circumstance and her own great strengths..

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Minggu, 04 Oktober 2015

Medicine and Culture: Revised Edition

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Medicine and Culture: Revised Edition Info

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A classic comparative study of medicine and national culture, Medicine and Culture shows us that while doctors regard themselves as servants of science, they are often prisoners of custom.

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Fish: A Proven Way to Boost Morale and Improve Results

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Fish: A Proven Way to Boost Morale and Improve Results Info

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Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job every day. Imagine an environment in which people are truly connected to their work, to their colleagues, and to their customers.

In this engrossing parable, a fictional manager is charged with the responsibility of turning a chronically unenthusiastic and unhelpful department into an effective team. Across the street from her office is Seattle's very real Pike Place Fish Market, world famous and wildly successful thanks to its fun, bustling, joyful atmosphere and customer service. By applying ingeniously simple lessons learned from the actual Pike Place fishmongers, our manager learns how to energize those who report to her and effect an astonishing transformation in her workplace.

Addressing todays work issues (including employee retention and burnout) with an engaging metaphor and an appealing message that applies to any sector of any organization, Fish! offers wisdom that is easy to grasp, instantly applicable, and profound--the hallmarks of a true business classic. Based on a bestselling ChartHouse training video which has been adopted by corporations including Southwest Airlines, Sprint, and Nordstrom.Here's another management parable that draws its lesson from an unlikely source--this time it's the fun-loving fishmongers at Seattle's Pike Place Market. In Fish! the heroine, Mary Jane Ramirez, recently widowed and mother of two, is asked to engineer a turnaround of her company's troubled operations department, a group that authors Stephen Lundin, Harry Paul, and John Christensen describe as a "toxic energy dump." Most reasonable heads would cut their losses and move on. Why bother with this bunch of losers? But the authors don't make it so easy for Mary Jane. Instead, she's left to sort out this mess with the help of head fishmonger Lonnie. Based on a bestselling corporate education video, Fish! aims to help employees find their way to a fun and happy workplace. While some may find the story line and prescriptions--such as "Choose Your Attitude," "Make Their Day," and "Be Present"--downright corny, others will find a good dose of worthwhile motivational management techniques. If you loved Who Moved My Cheese? then you'll find much to like here. And don't worry about Mary Jane and kids. Fish! has a happy ending for everyone. --Harry C. Edwards.

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